Subject: Double Deduction
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Aya Saoud <[email-masked]>
Date: Tue, 22 Mar 2022 09:10:49 -0700 (MST)

Hi Team 

Kindly assist us to validate the below double deduction. 

Problem Statement: Twice Amount Deduction 

Order ID: 9561286835 
On Validation Order ID: 9561286819 
Card Number: 5261 1327 4521 7350. 

The customer reported that he was charged twice (79 AED) for his order on (3/1/2022) and (3/18/2022). The customer provided screenshots showing the deduction. 
Thanks for the assistance. 

Regards, 
Manish