Subject: English Language Test - Deeksha Mittal
From: Deeksha Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 09:41:37 -0400

| | Foreign Language Screening Test

Name | Deeksha Mittal    /  (201303) 7037216945    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

You have ordered a hand back fourteen days back, and you want to know the order status of your product. I want to inform you regarding that your address is wrong as per our courier service. I am really sorry for the inconvenience you are facing but the address you have mentioned is not correct as per our courier service, so we are facing difficulty to deliver it. Please provide the correct address, we will try our best to deliver it as soon as possible

Thankyou for reaching out to us.

Team Amazon

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thankyou for contacting us, I apologize for inconvenience caused to you. As i checked that you requested for an installation service for the T.V. Installation was done one day back at your place and you find some scratches after the installation done. Please click one or two appropriate image and  send to us, so that we can verify and help you with the best options.

Team Amazon

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