Subject: Arabic Language Test - ZAID FAWZI ALI saif
From: ZAID FAWZI ALI saif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 09:15:31 -0400

| | Foreign Language Screening Test

Name | ZAID FAWZI ALI saif    /  (+917032562068) 7032562068    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for taking the time to communicate with us ,

Please accept our deepest apologies for the delay in your service.

In regard to order number (123456789) your order was shipped from our side on (15/05/2021),  however our delivery partener tried to deliver the order to the given address but as per out delivery team the given address is wrong, kindly update us with the correct address and contact number so we can update the same to our delivery team and ask them to deliver the order as soon as possible.

Again we sincerely apologize for the delay caused as this is a rare instance which we assure you such incident will not happen again in the future.

We look forward to hearing from you.

Regards,
Customer service Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for taking the time to communicate with us.

Please accept our deepest apologies for the delay in your service.

We always try to deliver our products to our dear customer in perfect conditions and best quality please consider this as a typical instance which we are working hard so such incident will not happen again in the future.

We will go ahead and raise your concern to the concern team and ask them if they can offer replacement or refund your money.

Please feel free to contact us anytime you face any issue.

Thank you for your corporation and understanding.

Regards,
Customer service Team

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