Subject: Double deduction: order
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ziena Saeed <[email-masked]>
Date: Tue, 22 Mar 2022 03:34:16 -0700 (MST)

Hi Team, 

The customer has reported for double deduction and share the below details. 

Kindly note that there is two orders for the same amount one is on validation cancelled and another one is sucessful. 

AUTHORISATION CODE: 528156 

Customer's bank details: 
A/c No: 0016230918300 
Name : MARY ROSE RAMOS 

On validation cancelled order - 7358214179 
Payment mode - Benefit 
Amount deducted: BHD 27.97 

Sucessful order - 7358228997 

Assistance required: Kindly check if the amount has been deducted twice if so then please make refund agains one deduction. 

Thank you for your help. 

Regards, 
Manish