Subject: English Language Test - Anurag Pandey
From: Anurag Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Mar 2022 05:08:18 -0400

| | Foreign Language Screening Test

Name | Anurag Pandey    /  (201306) 9625974763    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all when when we shipped handbag by courier. They provide us tracking id . Which help we can tracks the handbag and also a provide courier boy number.. If the address was wrong so we contact to courier boy and says to him for return the handbag on urgent bases. And also contact with student for address confirmation than send by any fast services of courier.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | In this case we talked to consumer and if we was provide him any types of policies as related to tv (like -warranty, gurantee etc) than we take a right action and replace with new unit. And we try fully satisfied him with our services .. But refund is not necessary in this case... Because if he ready to replace with new unit so replace and satisfied him.

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