Subject: English Language Test - Mradul Singh
From: Mradul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 23:37:22 -0400

| | Foreign Language Screening Test

Name | Mradul Singh    /  (+91) 9027864322    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam as we tried to reach at your location to deliver your ordered handbag,
unfortunately our delivery person is unable to find your location and contact you.
Kindly set and check your delivery location again or you can contact on the provided number 9xxxxxxxx we will be sending your order on the new delivery address.
Thank You.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are sorry that our product didn't meet your expectations. However, we are grateful for your feedback for your feedback.
As requested, we have processed the return of the product(TV cabinet) you purchased from us.
Repackage the item into the shipping box it came with and attach the shipping label you have printed and please replace it with your new product when it is delivered.
Once again we apologize for any inconvenience caused by this and we look forward to your continued patronage in the future.
Sincerely,
Customer Service Representative
Homebox Team.

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