Subject: English Language Test - Aditya Sharma
From: Aditya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 10:56:20 -0400

| | Foreign Language Screening Test

Name | Aditya Sharma    /  (+91) 9891609895    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]

Sub : Resolution related Complain No. XYZ

Sir,

Greetings of the day.

I am writing in reference to your complaint no. XYZ which was filed on 20th March, 2022 by you on our website www.babyshop.com regarding your order no. ABC123 which was placed on 08th March, 2022.

I understand your concern and sincerely apologize for any inconvenience caused by us. However, after going through your order details and the conversation with the courier partner we have found that the address mentioned in your account is not correct. The courier partner tried to deliver the package twice but they were unable to find the address mentioned in your account, they even tried to contact you via phone however they were unable to establish any contact with you. The address mentioned is TBH, Street 1, F Lane, New Delhi - 110034.

I would request you to please revert with the correct address on this same email, so that we can inform our courier partner and get your order delivered successfully. You can also contact our customer service team on 1800-XRF-KJL between 10:00 AM to 07:00 PM from Monday to Friday.

Thank you,

Aditya Sharma
Customer Service Specialist
www.babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : [email-masked]

Sub : Resolution related complaint no. ABC

Dear Abdul,

Greetings of the day.

This is in reference to your email dated 21st March, 2022 wherein you have mentioned that the TV cabinet purchased by you from Homebox on 14th March, 2022 came with too many scratches. I can understand how you must be feeling right now and I apologize for the inconvenience caused.

We had a word with the installation team and according to them everything was fine when they left your place. However, we have arranged a service visit for you as you are our esteemed customer, our engineer will visit your premises within 24-48 hours to check the TV cabinet. If the fault is from our end then please be assured that we will certainly replace the product. In the meantime, I would request you to share the pictures and a video file of your TV cabinet on our support email address [email-masked].

If you need any further assistance, please do not hesitate to contact us on 1800-KJL-OPH or on our email at [email-masked] between 10:00 AM to 07:00 PM from Monday to Friday.

Thank you,

Aditya Sharma
Customer Service Specialist
www.homebox.com

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