Subject: English Language Test - Krishna Harsha
From: Krishna Harsha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 10:34:00 -0400

| | Foreign Language Screening Test

Name | Krishna Harsha    /  (910) 9133033047    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Mr.****,

Greeting from customer service!

I (***) would like to inform that the order with ref(****) which was placed by you on 6th march has been delivered to an incorrect address.

We regret the inconvenience caused to you regarding this order has been delivered to the wrong address.

However, we request you to inform that the correct address that your product will be sent to your actual address.

We will ensure that, this will not be repeated in future and will make your experience better. We always appreciate  your cooperation.

Thank you for choosing our services and have a great day.

Regards,
*******,
Customer support,
Trends shopping,
Ph:-0981-7654321,
www.trendz shopping.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are contacting you from homebox Team.

Customer stating that:- He is seeking for help as his TV Cabinet is installed by our team on last week. But you are really disappointed with the product has scratches on it.

Sorry for the inconvenience caused to you.

As you requested that replacement or refund, on the product. Our team is getting back to you to resolve this issue.

Thanks for your patience and cooperation towards us. Have a great day.

Regards,
******,
Customer service executive,
Homebox team.

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