Subject: English Language Test - Hakkim M A
From: Hakkim M A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Mar 2022 06:03:28 -0400

| | Foreign Language Screening Test

Name | Hakkim M A    /  (+91) 85900179393    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Harish,

We are very sorry to inform you that your order for hand bag (Order ID 27667839) was sent to a wrong address. The product was shipped on time on 15th Dec and it was sent back to the store. This is because we are currently getting a lot of orders and have therefore hired many people to do the parking to save on time. With the high number, you can expect that such might happen. We are pretty sorry.

We have now sent it to the right address, and we expect it delivered not later than two days. As we take responsibility for the mistake, we have given you a 20% discount on your next order. You can use the code number 866624 on your next purchase to get the discount.

Thank you for understanding the matter and for your patience.

Regards

Customer Management Team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr Rakesh ,

We are sorry to learn that the TV Cabinet delivered to you is defective and there is so many scratches on it. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

We have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective smartphone and will provide you a new one of the same model in return.

Regards
Customer Care Team
Homebox Inc.

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