Subject: RE: Amount detected twice
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>
Date: Mon, 21 Mar 2022 09:24:58 +0000

Hi Manish,

As per payment gateway system amount deducted only once.

Pls advise customer to raise dispute to his bank along with auth code T53670.

Regards,
From: Manish Kumar <[email-masked]>
Sent: Saturday, March 19, 2022 6:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; MOHAMMED MURSHED <[email-masked]>
Subject: Re: Amount detected twice

External email sender, please take precaution.
Hi Team,

Kindly assist us to check the below double deduction.

Thank  you for your help.

Regards,
Manish

________________________________
From: "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 19, 2022 10:47:23 AM
Subject: Amount detected twice

Hi Team,

The customer has reported that the amount from his account twice is already deducted for the below order and shared the reference payment amount.

Order id - 9561294249
Kindly note: Order id: 9561294249 placed successfully on 16/03/2022 of the amount AED 289.00 deducted
Amount deducted: AED 289.00

The transaction reference number is LANDMARK RETAIL INVEST DUBAI
REF: 1280640307
REF: 1279249402

Assistance required: Kindly check if the amount has been deducted from our end if so please reverse the amount to the customer's account so that we can resolve the case.

Thank you for your help.

Regards,
M.Murshed

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