Subject: English Language Test - Sona Sabu
From: Sona Sabu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 20 Mar 2022 05:00:08 -0400

| | Foreign Language Screening Test

Name | Sona Sabu    /  (+91) 9447949406    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I'm so sorry your order hasn't received.
I know how frustrating this must be.

I've tracked your order OD6764566 and we tried to deliver it, but the address as per the courier was wrong. You can change the delivery address here:
http://cart.com/user/connect/..

Please contact me directly if your order hasn't received within 30/02/2022. In the meantime, I'll do everything I can to locate your order package.
Have a great day!

Sincerely,

E-cart-connect team
9876543210/ [email-masked]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
​
I am extremely sorry that you had such a terrible experience with us.​
We care about serving our customers and we have always believed that we leave no stone unturned to make it possible. Unfortunately, it seems like that’s not the case as we couldn’t keep you happy.​ I hate to let you go, but is there anything that we could have done to make your experience with us better.
We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective TV Cabinet and will provide you a new one in return.
I am including a one-year warranty card free with your order which includes the replacement of specific parts if any damage occurred to them within a year of your purchase.

Please feel free to contact me via phone or email if you need help with anything else.

Sincerely,

E-cart-connect team
9876543210/ [email-masked]

| |