Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Mar 2022 07:13:22 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

M

Manish Kumar

Hi @mohmoud.elsayed @jessie.caparas
Please advise on case id 3998536 and advise the customer is threatening to complaint to to Landmark Owner and also DED else give the voucher for AED 100
The issue is one item worth AED 14 got cancelled partially from our end in the order id 9560539461

please issue him 15 Comp voucher and close the case

Mahmoud Emad Elsayed

M

Manish Kumar

Hi @mohmoud.elsayed
Today we are getting more cases regarding double deduction for the same order.
For Example order id - 9561757593 and case id - 4046767
Please do let us know if there is any issue from our end

please advise the customer to check with his bank

Mahmoud Emad Elsayed

M

we capture only one transaction

Mahmoud Emad Elsayed

M

or ask him to share the two Authorization Codes

Mahmoud Emad Elsayed

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