Subject: English Language Test - Wazahat Ali
From: Wazahat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 07:14:46 -0400

| | Foreign Language Screening Test

Name | Wazahat Ali    /  (244225) 8864849445    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Date : 22 march 2022
Hello,

Dear xyz,
as you placed an order of
1 pair of shoes on 19 march 2022
and your delivery date was 25
march 2022 but for your
confirmation  we would like to
inform you that we were unbale to
deliver your order because the
adresss you mentioned wasn't
correct at all our delivery partner
was unable to reach at your location
we know you will not be feeling well
as we didn't delivered your order on
the given date, we will suggest you
to placed the order again with a
proper adress
Thanks team xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Date : 22 march 2022

Hello,
Dear abdul thanks for reaching out to us,
we are so sorry for the you have
faced. As per your request of
cancellation of your ac set up we
Would recommend you to replace
this set up to another one because
we know that the ac we have setted
up has some damages on it , so we
are going to take your request of
replacement and your new ac will be
setted up soon.
Thanks team xyz

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