Subject: English Language Test - Ganga Sharma
From: Ganga Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 06:58:01 -0400

| | Foreign Language Screening Test

Name | Ganga Sharma     /  (110080) 9654674889    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello dear customer, we are very sorry for the inconvenience that has caused and it was checked that there was the address issue which is making the delay in the delivery . We have corrected the address as per the given address . So your order will be on your doorstep in 2-3 days.
Thank you for shopping through XYZ .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear customer,
We are really apologize for the inconvenience and we'll send the team to your house again and they will check the condition of the product and after that process, we will return or provide you the refund .
Thank you for shopping through XYZ.

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