Subject: English Language Test - Nandini Dhupar
From: Nandini Dhupar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 06:46:55 -0400

| | Foreign Language Screening Test

Name | Nandini Dhupar    /  (+91) 7087743125    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,
Reference to your query, kindly update your personal details and delivery address for the delivery of the order. Once profile is updated, we deliver your order shortly. We regret that your order is delayed.
Regards,
Company's Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We are very sorry that the cabinet we delivered has scratches. Before the shipment, we double check everything and our manager determined the damage occurred during shipment. We have a return policy. Our team will soon install the other cabinet. If you do not receive it within few days, please call us.
Regards,
Homebox Team

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