Subject: Arabic Language Test - DIA ALKUBAS
From: DIA ALKUBAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 19 Mar 2022 04:43:05 -0400

| | Foreign Language Screening Test

Name | DIA ALKUBAS    /  (0091) 9779013905    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer

Your satisfaction is important for us.
Thank you for contacting us and for bringing this to our notice.  Sorry for the inconvenience caused.  We will inform the same to our technical support executive and rectify the issue as soon as possible.
Please allow us sometimes to address the issue with concerned department.

We request you to share the details of the model number and pictures of the damage.

Thanks & regards

Customer supportive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valued customer

Greetings!

Your satisfaction is important for us.
We would like to bring your kind notice, that we tried to deliver the product at provided address but the address is incomplete. We tried to reach the provided contact number but that wasn't reachable.
We request you, kindly cross check the given delivery adress and provide the fresh delivery address, so that we can re-attempt to deliver the product.

Please feel free to contact us for any further assistance.

Thanks & regards

Dia
Homebox Team

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