Subject: Arabic Language Test - Abdulkareem Abdulwahid
From: Abdulkareem Abdulwahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 18 Mar 2022 07:11:27 -0400

| | Foreign Language Screening Test

Name | Abdulkareem Abdulwahid    /  (+91) 7837479204    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us,

Please accept our apologies for the inconvenience caused to you.

We would like to ask for your complete address with your contact number so that our courier partner will deliver your order as soon as possible.

Please feel free to contact us regarding any issue.

Thank you for your understanding and cooperation.

Best regards,
Customer Service Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thank you for reaching out to us,

Please accept our apologies for the inconvenience caused to you.

We always deliver our products to our dear customer in perfect conditions and best quality please consider this as a typical mistake which will not happen again.

kindly send us photo of the product showing the scratches on it so that we can further assist you in replacement or refunding your money.

Please feel free to contact us if you face any issue.

Thank you for your understanding and cooperation.

Best regards,
Customer Service Team.

| |