Subject: English Language Test - SAHAD C
From: SAHAD C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 12:32:12 -0400

| | Foreign Language Screening Test

Name | SAHAD C    /  (04933) 9539611837    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thanks for your selection of our company
We are extremely sorry that couldn't bring your order because  your postel address is not correct.
Can you please send us the correct Post address to our email soon as possible.
Our email
Thank you
[email-masked]
WhatsApp:9539611837

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Firstly thanks for your selection of our company.
We are extremely sorry for your cause.
We are ready to replace with a new unit.
That's good idea because This TV cabinet is very much appreciated by so many customers.
We will replace it within 12 hours.
Thank you so much

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