Subject: English Language Test - Abu Suwood Ahmed
From: Abu Suwood Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 11:52:36 -0400

| | Foreign Language Screening Test

Name | Abu Suwood Ahmed    /  (+91) 7305648421    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

As per your order,the address which you have given was not able to make delivery by courier service.
Could you please provide an alternate or correct address with landmark location it will help to deliver at your point as earliest

Thanks,
Baby shop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr.Abdul,

As per your complaint, we have forwarded your request concerned person to solve this Issue as earliest.

it will be taken 2-3 working days for replacment if applicable

Thanks for your patience in advance.

Thanks,
Homebox team

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