Subject: RE: Benefit transfer: order id 7356026804
From: Merchant Back Offices <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Merchant Back Offices <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>, Payment Gateway Team <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Loujain <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Naseem Juma <[email-masked]>, nooruddeen othiyil <[email-masked]>, escalations dxbteam <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, "Muhsin Thai Va
Date: Thu, 17 Mar 2022 10:55:39 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Kindly find the claim reference number 2022/03/CRMX/PG/884 as per the bank the amount is returned to the cardholder.

Please do not hesitate to contact us again if you need any further assistance.

Regards,

 MOHAMMED EBRAHIM MAHDI

 Merchant Back Office Team Leader - Business Support,
  +973 17117227   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Apoorv Joshi [mailto:[email-masked]]
Sent: 16 March, 2022 3:39 PM
To: Merchant Back Offices <[email-masked]>
Cc: Mohmed Ghadiyali <[email-masked]>; Payment Gateway Team <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Loujain <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Naseem Juma <[email-masked]>; nooruddeen othiyil <[email-masked]>; escalations dxbteam <[email-masked]>; Bhisham Manwani, TCS <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>; Zeeshan Mohammad, TCS <[email-masked]>; Muhsin Thai Valappil <[email-masked]>
Subject: Re: Benefit transfer: order id 7356026804

Hi Team,

Please share a refund acknowledgement for the below case if the refund has been processed from your end along with refund date.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Merchant Back Offices" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Merchant Back Offices" <[email-masked]<mailto:[email-masked]>>, "Payment Gateway Team" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Muhsin Thai Valappil" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 8, 2022 5:38:51 PM
Subject: RE: Benefit transfer: order id 7356026804

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 MOHAMMED EBRAHIM MAHDI

 Merchant Back Office Team Leader - Business Support,
  +973 17117227   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: 07 March, 2022 3:22 PM
To: Merchant Back Offices <[email-masked]<mailto:[email-masked]>>; Payment Gateway Team <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: order id 7356026804

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 29.5

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

UDF3

1/30/2022 9:37

'677950

'BENEFIT

'562794

1 - Purchase

'048

'45.5

'CAPTURED

'00

'7356026804

'202203012325243

'203012232460

'7

'193.188.123.41

'10ceb321-7d88-498e-b46b-7f06eb24cd81

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 7, 2022 11:46 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: order id 7356026804

Approved.

Regards,
Muhsin Thai Valappil

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 7, 2022 10:01 AM
To: Muhsin Thai Valappil <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: order id 7356026804

Hi @Muhsin Thai Valappil<mailto:[email-masked]>

Please approve.

Refund Amount BHD- 29.5

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

UDF3

1/30/2022 9:37

'677950

'BENEFIT

'562794

1 - Purchase

'048

'45.5

'CAPTURED

'00

'7356026804

'202203012325243

'203012232460

'7

'193.188.123.41

'10ceb321-7d88-498e-b46b-7f06eb24cd81

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, March 6, 2022 10:05 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: order id 7356026804

Dear Mohmed,

Please find below benefit pay details and JIRA screenshot attached.

Please help to process

Refund Amount BHD- 29.5

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

UDF3

1/30/2022 9:37

'677950

'BENEFIT

'562794

1 - Purchase

'048

'45.5

'CAPTURED

'00

'7356026804

'202203012325243

'203012232460

'7

'193.188.123.41

'10ceb321-7d88-498e-b46b-7f06eb24cd81

'BENEFIT

Thanks & Regards,
Zeeshan
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 2, 2022 6:47 PM
To: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: order id 7356026804

@Zeeshan Mohammad(TCS)<mailto:[email-masked]>,

Attached confirmation from JIRA. Proceed with refund for BHD 29.05.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 1, 2022 9:18 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: order id 7356026804

++ @Zeeshan Mohammad(TCS)<mailto:[email-masked]> Please reply to this email

Thanks and Regards,

Bhisham Narayan Manwani

Email: [email-masked]<mailto:[email-masked]>

________________________________

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 28, 2022 7:38 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Loujain <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Naseem Juma <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: order id 7356026804

External email sender, please take precaution.

Hi Team,

Kindly assist us to get a response on the below benefit transfer as the customer is chasing us regarding the same.

Thank you for your help.

Regards,
Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 25, 2022 9:40:49 PM
Subject: Re: Benifit transfer: order id 7356026804

Hi Team,

Kindly check if there is any further update on the below request.

Regards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Loujain" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 18, 2022 4:33:30 PM
Subject: Benifit transfer: order id 7356026804

Hi Team,

Please note that the amount has been deleted https://landmark.atlassian.net/browse/REL-152649

Problem Statement: My credit removed now needs to transfer to Benifit.

Order ID: 7356026804

RMA: 1002052569

Amount: BHD 9.05

Assistance Required: BENEFIT Refund Approval

Issue Description: The customer is asking to be refunded to his bank account not My Credit as he paid by BENEFIT , Kindly do the needful.

Thanks in advance.

Regards,

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>