Subject: English Language Test - Mohammad Hamzah
From: Mohammad Hamzah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 Mar 2022 04:36:30 -0400

| | Foreign Language Screening Test

Name | Mohammad Hamzah    /  (600002) 9962201965    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir,
Thank you for choosing baby shop,the order you placed 14 days aga was dispatched from our store to the courier team, but when they tried to deliver on the same day they found out that the address was mismatched,so i hope you receive the product with in 24hrs, sorry for the inconveniences caused

Thanking you
Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Good morning sir, thank you for choosing homebox,the complaint has been registered for the issue you have claimed,so I have requested the team to go through the problem you have been facing and you should have been checked while installation and complained,but now we shall see damage and reason caused and shall try to fix the problem

As per your request return of cash is not done once the installation is done

Thanking you
Homebox

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