Subject: Fw: Arabic Language Test - Mohamed Asif
From: Deeksha Dadu <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Wed, 16 Mar 2022 10:04:29 +0000

please check arabic
________________________________
From: Mohamed Asif <[email-masked]>
Sent: Wednesday, March 9, 2022 7:00 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>
Subject: Arabic Language Test - Mohamed Asif

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mohamed Asif    /  (91) 8680927585    / [email-masked]
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  hi

thank you for contacting us. i'm glad to assist you.

sorry for any inconvenience. i can understand your situation.  but the address you gave is incorrect. so that the courier service cant reach you. kindly please let us know the correct address to get your stuff that you ordered.

hope to hear from you soon! you can reach out to us for further assistance.

with regards
aasif

أهلا

أشكركم على الاتصال بنا. يسعدني مساعدتك.

أسف لأي ازعاج. أستطيع أن أفهم حالتك. لكن العنوان الذي قدمته غير صحيح. حتى لا تتمكن خدمة البريد السريع من الوصول إليك. يرجى إعلامنا بالعنوان الصحيح للحصول على الأشياء التي طلبتها.

اتمنى ان اسمع منك قريبا! يمكنك التواصل معنا للحصول على مزيد من المساعدة.

مع تحياتي
عاصف
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello sir,

Thank you for contacting us. I'm glad to help you.

Sorry for any inconvenience. I understand that scratches have been detected in the TV cabinet. Don't worry sir, we are here to help you.

Sir, You can claim warranty coverage for your TV cabinet. We are escalating your complaint to our  level 2 and they will send our employee with the new TV cabinet. Enjoy your day.

Hope to hear from you soon! You can contact us for further assistance.

With Regards,
Aasif

مرحبا سيدي ،

أشكركم على الاتصال بنا. أنا سعيد لمساعدتك.

أسف لأي ازعاج. أتفهم أنه تم رصد خدوش في خزانة التلفزيون. لا تقلق سيدي ، نحن هنا لمساعدتك.

يمكنك المطالبة بتغطية الضمان لخزانة التليفزيون يا سيدي. نحن بصدد تصعيد شكواك إلى المستوى 2 وسيقومون بإرسال موظفنا مع خزانة التلفزيون الجديدة. استمتع بيومك.

آمل أن أسمع منك قريبا! يمكنك الاتصال بنا للحصول على مزيد من المساعدة.

مع تحياتي
عاصف