Subject: Re: Arabic Language Test - Eslam Mahdi
From: Ashish Dabral <[email-masked]>
To: [email-masked]
Cc: saurabh <[email-masked]>, HR Livesalesman <[email-masked]>, Deeksha <[email-masked]>, aishwarya jaiswal <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 16 Mar 2022 00:53:47 -0700 (MST)

Hi Ma'am, 

He is shortlisted for AR. 

Regards, 
Ashish Dabral 

From: "Eslam Mahdi" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, March 15, 2022 8:39:30 PM 
Subject: Arabic Language Test - Eslam Mahdi 

	
	
			Foreign Language Screening Test 
		Name 	Eslam Mahdi / (110018) 8309619704 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer 

Thank you for sharing your feedback with us 
We are sorry for the inconvenience 
The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong. 

We will inform our team to collect the products from the wrong address and deliver it to your current address 

Thank you 
Customer service 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer 

Thank you for sharing your feedback with us 

We are sorry for delivered you a unsatisfactory order , don’t worry we will do all what it takes to give you satisfaction order . 
We will inform our team to solve your problem as soon as possible 

Thank you 
Customer service