Subject: Arabic Language Test - samier salah
From: samier salah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Mar 2022 03:45:08 -0400

| | Foreign Language Screening Test

Name | samier salah    /  ( 342,239 ) 9398358102    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Responding to customers' emails is an important aspect of maintaining customer loyalty and opening the door to future opportunities with those customers. In order to make the most of this particular type of communication exchange, it is important to ensure that the response to each customer email indicates that the subject matter addressed in the original email has been carefully read and that the answer is a direct response to the customer's comments. Following a few simple steps will ensure the email stays on topic and approved by the customer.

situation 1:
The customer is contacting us to check the status of his order.

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.​

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My family was excited to see the football match on it. Surprisingly, the audio was not clear. Even after trying to play the audio on auto mode the sound was hardly audible.

I immediately informed your customer support center about it. To my notice they have raised a ticket number 213 but no action has been taken so far. I would request you to kindly look into the matter and take necessary action as soon as possible. I would prefer if you could replace the TV.

Looking forward to your positive response.

Yours sincerely,

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