Subject: Arabic Language Test - Yahya Mohammed
From: Yahya Mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 14:21:03 -0400

| | Foreign Language Screening Test

Name | Yahya Mohammed     /  (7337) 593302    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We apologize for the delay for your order delivery, as we have checked with the courier team your order has been attempted to be delivered but the shared address by you wasn't correct, kindly share with us the correct address so that we can be able to resolve your problem and deliver your order to you as soon as possible.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We do offer our deeply apologies for the inconvenience that we have caused to you and the experience you have been through, we will escalate this matter to the concerned team to resolve the issue as soon as we can, and we request you to share with us an image showing the product scratches, so we can create a formal complaint and fix this for you.

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