Subject: Arabic Language Test - Athar Mubark
From: Athar Mubark <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 12:21:12 -0400

| | Foreign Language Screening Test

Name | Athar Mubark    /  (110018) 8143619600    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We thanks you for feedback with us

We truly sorry for inconvenience that you have got ,we are completely  disappointed to hear from our dearest customer that you had bad experience service ,we are comletely aware  and anderstand about what you feeling , we hopefully request to accept our sincerest apologies and we will do our best to solve the issue.
We can see in our system that your order got delayed cause of wrong address and courier team couldn't deliver the order due to wrong address.
Kindly provide us your full information and address so we can update the information to courier team .

One the information updated our courier team will contact you and delivery your order as soon as possible.

We apologiste to you again
Welook forward to having the opportunity to better experience with us in the future .

Regards
Customer service baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
We have got your email and thank you for sharing your feedback with us

We completely apologies for mistake tha our team did and we hopefully accept our sincerest apologies.

We would like to assure that we have already sent  your complain to our concern team and our team are doing their best to replace the item (******) in your order (*****) as soon as possible and our team will contact you with 48 hours.

We apologise to you again ,and we have token this message to our team to prevent like this similar issue.

We look forward to having the opportunity to better your experience with us in the future.

Regards
Costomer service
Homebox

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