Subject: English Language Test - Yahya .
From: Yahya . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 12:08:09 -0400

| | Foreign Language Screening Test

Name | Yahya .    /  (+91) 7290886355    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We are sorry for the delayed delivery

We would like to inform you that our delivery team attempted to deliver your order to you but, they failed to do so as the delivery address was wrongly mentioned.

Please send the correct address to us so that we could deliver your order to you at the earliest possible manner.

Thanks
The Support Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Sorry for the inconvenience caused,

We don't expect this kind of experience from our customers. We apologise that our delivery team couldn't pay attention to the scratches on the device delivered to you.

We assure you that we will replace this TV with the another one. Our team will contact you for the replacement. Please respond to them and they will assist you for the further process.

Thanks for your patience
The Support Team

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