Subject: Arabic Language Test - Mohammed Ezaldien
From: Mohammed Ezaldien <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 10:47:38 -0400

| | Foreign Language Screening Test

Name | Mohammed Ezaldien    /  (110018) 7842462177    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

We thank you for feedback with us

We truly sorry for inconvenience that you have got , we are completely disappointed to hear from our dearest customer that you had bad experience service ,we are  completely aware and understand about what you feeling , we hopefully request to accept our sincerest apologies and we will do our best to solve the issue .

We can see in our system that your order got delayed cause of wrong address and courier team couldn't deliver the order due to wrong address

Kindly provide us your full information and address so we can update the information to courier team
Onec the information updated our courier team will contact you and delivery your order as soon as possible

We apologise to you again

We look forward to having the opportunity to better your experience with us in the future

Regards
Customer service babeshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

We have got your email and thank you for sharing your feedback with us

We completely apologies for mistake that our team did and we hopefully accept our sincerest apologies.

We would like to assure that we have already sent your complain to our concern team and our team are doing their best to replace the item (***) in your order (****) as soon as possible and our team will contact you with 48 hours .

We apologise to you again, and we have token this message to our team to prevent like this similar issue

We look forward to having the opportunity to better your experience with us in the future

Regards
Customer service
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