Subject: English Language Test - Mandela Sampson
From: Mandela Sampson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Mar 2022 09:41:30 -0400

| | Foreign Language Screening Test

Name | Mandela Sampson     /  (247121) 9289396154    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us and sorry for the inconvenience caused. The order has been given to the courier the same day you placed your order 14days back. The problem has been the address is incorrect. We kindly request you to update your correct address.
Thank you for support and we sorry for the delay

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi abdul  we have received your complaint regarding your order issue we kindly requesting you to cooperative and wait for two days till we replace your order. And we are sorry for the inconvenience caused. Thank you for your understanding

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