Subject: Hiring Process
From: Saurabh Dadu <[email-masked]>
To: abdulmajeed alanzy <[email-masked]>, "[email-masked]" <[email-masked]>, "Hessah Alosaimi" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Tue, 15 Mar 2022 09:50:46 +0000

Dear All,

I notice that Hiring process is heavily dependent upon Abdulmajeed and Hessah.

Both of you are the Team Leads on this project, so your role in the hiring should be limited to only screening if the agent is a good fit for the project.

Other tasks will have to be done by the HR of your organisation.

Below is how hiring process should ideally work:

  1.  HR: Calls up the candidate, does a brief interview to see if the agents:
     *   Speaks English
     *   Wants to work in Customer Service
     *   Is happy to work in a 7 day, shifts working environment
     *   Happy to work in the salary you want to pay to him/her
  2.  HR: If they like the candidate, they send her an online test - which the agent should take at their home. The test should have maximum of 2 questions. This is quick so they can be pre-screened
  3.  HR: Schedules an interview for them to visit office and meet with Abdulmajeed or Hessah
  4.  TL: Abdulmajeed/Hessah will interview the person to see if they are a good fit for our team
  5.  TL: Will ask them to take an online test inside the office
  6.  Shakeeb: Will check the test and approve/disapprove
  7.  HR: Make a job offer to the employee
  8.  HR: To complete paperwork, follow up to make sure they all join

You would notice most of the tasks here should be performed by HR, which is an administrative function, and should not be performed by our TLs. Our TLs should work only on account operations and training.

I request you to please modify this process, and let me know as soon as its done.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203