Subject: Re: Automated escalation
From: Saurabh Dadu <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>, hassah alosaimi <[email-masked]>
Date: Tue, 15 Mar 2022 08:22:53 +0000

Thanks

Regards,

Saurabh Dadu
LiveSalesman

On 15-Mar-2022, at 11:20 AM, Shakeeb Arsalan <[email-masked]> wrote:

Hi

When we did the automation the emails we were having for LMG escalation were different in each territory in KSA and that is why we were not able to do it.

the emails now have been updated, Apoorv and Ashish were working yesterday on adding it.

Regards
Shakeeb

________________________________
From: "Saurabh Dadu" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Deeksha Dadu" <[email-masked]>
Cc: "hassah alosaimi" <[email-masked]>
Sent: Tuesday, March 15, 2022 12:14:12 PM
Subject: Automated escalation

Ashish, Apoorv, Shakeeb,

Why is it that in KSA the agents are told not to use automated escalation for LMG?
Have you not created the scenarios ???

Regards,

Saurabh Dadu
LiveSalesman