Subject: RE: maintenance request - 29015202138820210802
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Mohammad Tarabishi <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rozan Abdelraziq <[email-masked]>, Feederwarehouse Aljouf <[email-masked]>, HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, "Jamshid Kurikkal" <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Imranali Shaikh <[email-masked]>, Suresh Kuridath <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <
Date: Tue, 15 Mar 2022 07:46:03 +0000

Dear

We tried contacting the customer but there was no answer.

Best regards,

Nada Hattar
Sr. Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]
www.crystel.co

-----Original Message-----
From: Yahia Taha [mailto:[email-masked]] 
Sent: Tuesday, March 15, 2022 10:16 AM
To: Nada Hattar
Cc: Mohammad Tarabishi; Ali Mkhaimer; Rozan Abdelraziq; Feederwarehouse Aljouf; HB.CCCKSA; Crys_HBKSA; Jamshid Kurikkal; Mohammed Basheeruddin; Imranali Shaikh; Suresh Kuridath; syed ataullah; Shakeeb Arsalan
Subject: RE: maintenance request - 29015202138820210802

@Nada Hattar please arrange to call the customer and convince, misuse cases not covered by warranty.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia www.homeboxstores.com | www.landmarkgroup.com

-----Original Message-----
From: Feederwarehouse Aljouf <[email-masked]>
Sent: Tuesday, March 15, 2022 9:39 AM
To: Yahia Taha <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad.Tarabishi <[email-masked]>; Ali Mkhaimer <[email-masked]>; Rozan Abdelraziq <[email-masked]>; HB.CCCKSA <[email-masked]>; Crys_HBKSA <[email-masked]>; Jamshid Kurikkal <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Imranali Shaikh <[email-masked]>; Suresh Kuridath <[email-masked]>
Subject: RE: maintenance request - 29015202138820210802

Dear Mr. Yahia

Yesterday team visit to customer home and take the attachment pictures of sofas and as per team there is product of inside Arm wooden was damaged, and he want need to be replace. but delivery was done almost 8 months ago. Please check advise

P-Curvy Corner-Brown

Regards
Sagar Giri
Ext:4052

-----Original Message-----
From: Yahia Taha
Sent: Monday, March 14, 2022 9:39 AM
To: Feederwarehouse Aljouf <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad.Tarabishi <[email-masked]>; Ali Mkhaimer <[email-masked]>; Rozan Abdelraziq <[email-masked]>; HB.CCCKSA <[email-masked]>; Crys_HBKSA <[email-masked]>; Jamshid Kurikkal <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; Imranali Shaikh <[email-masked]>
Subject: RE: maintenance request - 29015202138820210802

Dear Sagar,

Please share the inspection feedback report asap.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia www.homeboxstores.com | www.landmarkgroup.com

-----Original Message-----
From: Feederwarehouse Aljouf <[email-masked]>
Sent: Saturday, March 5, 2022 11:20 AM
To: Vakeel Ahmad <[email-masked]>; Rozan Abdelraziq <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad.Tarabishi <[email-masked]>; Ali Mkhaimer <[email-masked]>; HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; Crys_HBKSA <[email-masked]>; hbriyadh delivery <[email-masked]>; Jamshid Kurikkal <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; AHMED HASSAN <[email-masked]>; Imranali Shaikh <[email-masked]>
Subject: RE: maintenance request - 29015202138820210802

Dear Team

Tomorrow will be arrange team to check the issue so please update to the customer

Regards
Sagar Giri
Ext:4052

-----Original Message-----
From: Vakeel Ahmad
Sent: Thursday, March 03, 2022 3:13 PM
To: Rozan Abdelraziq <[email-masked]>; Feederwarehouse Aljouf <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad.Tarabishi <[email-masked]>; Ali Mkhaimer <[email-masked]>; HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; Crys_HBKSA <[email-masked]>; hbriyadh delivery <[email-masked]>; Jamshid Kurikkal <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; AHMED HASSAN <[email-masked]>; Imranali Shaikh <[email-masked]>
Subject: RE: maintenance request - 29015202138820210802

Hi @Feederwarehouse Aljouf

++

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]

-----Original Message-----
From: Rozan Abdelraziq <[email-masked]>
Sent: Thursday, March 03, 2022 2:56 PM
To: Vakeel Ahmad <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad.Tarabishi <[email-masked]>; Ali Mkhaimer <[email-masked]>; HB.CCCKSA <[email-masked]>; Yahia Taha <[email-masked]>; Crys_HBKSA <[email-masked]>; hbriyadh delivery <[email-masked]>; Jamshid Kurikkal <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; AHMED HASSAN <[email-masked]>; Imranali Shaikh <[email-masked]>
Subject: RE: maintenance request - 29015202138820210802

External email sender, please take precaution.

Dear team,

As Per CCC Manager Approval Kindly Check And Do The Needful.

Best Regards,
Rozan abdelraziq
________________________________________
From: Yahia Taha [[email-masked]]
Sent: March 3, 2022 01:16 PM
To: Crys_HBKSA
Cc: Nada Hattar; Mohammad Tarabishi; Ali Mkhaimer; HB.CCCKSA
Subject: RE: maintenance request - 29015202138820210802

Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia www.homeboxstores.com | www.landmarkgroup.com

-----Original Message-----
From: Crys_HBKSA <[email-masked]>
Sent: Thursday, March 3, 2022 2:10 PM
To: Yahia Taha <[email-masked]>
Cc: Nada Hattar <[email-masked]>; Mohammad.Tarabishi <[email-masked]>; Ali Mkhaimer <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: maintenance request - 29015202138820210802

External email sender, please take precaution.

Dear MR. Yahia ,

Please check and do the needful need your approval to send inspection team.

Customer Name: Haitham Al swat

Store Name: Dawadmi

Invoice Number:  29015202138820210802

Mobile number on the invoice: 0502652928

Invoice Amount:  6032

Exception: Send inspection team for maintenance

Item Discretion: P-Curvy Corner-Brown

Item Code:  160915438

Delivery type: DEL

Delivery date: 09-Aug-2021

Total Invoices at HB: +6.000SAR

CRM Entry: 3654252

Best Regards
Rozan abdelraziq
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