Subject: Arabic Language Test - Muhammed Shafi
From: Muhammed Shafi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Mar 2022 13:01:37 -0400

| | Foreign Language Screening Test

Name | Muhammed Shafi    /  (91) 9747584459    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear yash (name of the customer)

Greetings from babyhood.com

We got your mail and phone call many times and we could understand the importance of your order.
By checking your address which you registered here, with us it's wrong and nonreceivable. We couldn't trace your given address and it's returned us from the courier company. Kindly cancel your order and try to order it again with correct and current address.

Thank you...

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from Home box team...

We are really apologize for the inconvenience and noted your complaint.
Kindly note we can't refund your payment for this case and one of our team members will contact you and replace the TV cabinet within 7 Working days...

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