Subject: Arabic Language Test - Rossana Abou Rass
From: Rossana Abou Rass <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 18:55:35 -0500

| | Foreign Language Screening Test

Name | Rossana Abou Rass    /  (+91) 7042039963    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting us,

We apologize for the inconvenience caused to you.

We would like to ask you for your full address along with your contact number so that our courier partner will try to deliver your package as soon as possible.

We look forward to hearing from you.

Regards
customer service team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Thank you for contacting us.

We truly sorry for the inconvenience caused to you

We always try to deliver our products to our dear customers in perfect conditions and best quality, please consider this a typical mistake that will not happen again.

Please allow us occasionally so we can contact the concern team and ask if they can offer you a replacement or your money back.

We are here 24/7 to assist you, feel free to contact us anytime you have any problem.

Thank you for your cooperation and understanding.

Sincerely
Customer Service Team

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