Subject: German Language Test - MANJUSHA GUPTA
From: MANJUSHA GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Mar 2022 09:53:18 -0500

| | Foreign Language Screening Test

Name | MANJUSHA GUPTA    /  (201002) 9899838545    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Email
Sub:Check the status of the order
Title:Babyshop.com
Dear[name]

With reference to order no...............date[],I have order a hand bag from your online store 14days back. Please go through that as iam not received the product on my given address. I want to know the status of the order.

Sincerely,
Signature
Name
Address

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Email
Subject:Want refund for the damage product
date:
title:babyshop.com

with reference to order no............................. date[], i purchased a TV cabinet. I want the unit to be returned and replaced with a new unit as the cabinet has too many scratches or want refund for the same.

Your sincerely,
Name

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