Subject: Re: Refund for missing item / 6454146840
From: Apoorv Joshi <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 16 Jan 2020 18:12:15 -0700 (MST)

Hi Rehan, 

Refund for the missing item has already processed. Please let the customer know on the same and close this case. Also, please do not assign tickets to specific agents on Jira using my ID. Please use your own ID on Jira - you already have it. Please ask Seeta to have you registered on Jira if you can not access your ID. 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, January 16, 2020 10:43:24 AM 
Subject: Refund for missing item / 6454146840 

Hi Team, 

Customer claim that he did not received his 1 item yet. So we escalated this case to courier team and they said that order has been delivered. 
So as fauzan said to provide a voucher to the customer for his missing item so we provided him voucher but customer said that he wants his refund in his account. 

So we escalated this case to Jira regarding the refund but did not received any reply. 

Order number - 6454146840 
Ticket number - 325300 

Looking forward to your reply. 

Regards 
Rehan