Subject: Re: Refund not processed//6456843112
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Nitesh Singh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 16 Jan 2020 08:11:09 -0700 (MST)

Hi Team 

Please check the Order ID: 6456843112. 

The items were dispatched in two consignments, however, one of the consignments(AWB- 45056856423) was not delivered to the customer and returned to the warehouse. 

Refund is pending for a while. 

Request to initiate refund as this has been pending for a while. 

Thanks 
Inayat Ali 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 16 January, 2020 14:01:53 
Subject: Refund not processed//6456843112 

Hi, 

With reference to order number: 6456843112, order shipped under 2 consignments. The second consignment under tracking number 45056856423 was not delivered to customer and has been returned back to Warehouse, however customer didn't received the refund. We have escalated to third party multiple times, however no response received. 

Order Date : Dec 14, 2019 
Return Tracking ID: 45056856423 

Customer is chasing their refund for a long time. Kindly look into this and do the needful. 

Regards, 
Nitesh