Subject: Refund for missing item / 6454146840
From: Rehan Khan <[email-masked]>
To: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 15 Jan 2020 22:13:24 -0700 (MST)

Hi Team, 

Customer claim that he did not received his 1 item yet. So we escalated this case to courier team and they said that order has been delivered. 
So as fauzan said to provide a voucher to the customer for his missing item so we provided him voucher but customer said that he wants his refund in his account. 

So we escalated this case to Jira regarding the refund but did not received any reply. 

Order number - 6454146840 
Ticket number - 325300 

Looking forward to your reply. 

Regards 
Rehan