Subject: Refund issue - 8367083820
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 15 Jan 2020 18:44:05 -0700 (MST)

Hi Team, 

With reference to the order number: 8367083820 

This order is on validation Cancellation however, the authorization is showing accepted as well as there is a ticket on this order for KNET refund. Customer has reported via chat the amount was deducted and have not returned. 

Kindly advise on this refund. Thank you for your help! 

Regards, 
Apoorv