Subject: Re: Gift card issue
From: Shakeeb Arsalan <[email-masked]>
To: M Ataullah <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Wed, 15 Jan 2020 10:40:51 -0700 (MST)

Hi Ataullah, 

As per Mahmoud, tell the customer that the Gift Card will be activated within 24 Hours, and advise him not to use it online. it should be used in stores only. then resolve the ticket. 

From: "M Ataullah" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 16:10:31 
Subject: Gift card issue 

Hi Team, 

problem statement ; gift card issue, 
With the reference to the ticket number 246614, 
​ 
Customer complaining about receiving invalid gift card. On her first email to us, we have informed her that the gift card valid only on purchasing from the store . 

Customer came to us again and informed us that she went to the store and after showing the gift card to store staff, he told her that card as invalid to purchase from the store as well . 
Please look in to this . 

Regards, 
Ataullah