Subject: Re: Refund Approval
From: Hussam Fahim <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 15 Jan 2020 13:09:53 +0000

Please proceed refund

Regards

Hussam

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________________________________
From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, January 15, 2020 2:50:24 PM
To: Hussam Fahim <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: Refund Approval

External email sender, please take precaution.

Hi Mr, Hussam.

Kindly advise us regarding the below case.

Regards

________________________________
From: "Shakeeb Arsalan" <[email-masked]>
To: "Hussam Fahim" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>
Sent: Saturday, 4 January, 2020 23:28:54
Subject: Refund Approval

Hi Hussam,

Problem Statement : Refund Approval

Order NO : 6449327861
Order Date : Oct 28, 2019
Tracking ID: 45046474373
Order Total Price : SAR175.25

Issue Description : Customer did not receive her order and As per Aramex order has been delivered on 2nd of Nov, We asked Aramex for POD they sent us Email (Check the attachment) showing the order has been collected by someone named :Naser alaleinzie,
The customer now is saying how come you give the order to somebody without making sure it is the right person, and she is asking for refund.

We have escalated the issue to Aramex many times we didn't get any response.

Customer's history : It is the only order for the customer is having with us.

Assistance Required : Kindly provide us approval so we can refund the customer.

Regards
Shakeeb

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