Subject: Fwd: Refund Approval
From: Shakeeb Arsalan <[email-masked]>
To: Hussam Fahim <[email-masked]>
Cc: [email-masked]
Date: Wed, 15 Jan 2020 04:50:24 -0700 (MST)

Hi Mr, Hussam. 

Kindly advise us regarding the below case. 

Regards 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Hussam Fahim" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 4 January, 2020 23:28:54 
Subject: Refund Approval 

Hi Hussam, 

Problem Statement : Refund Approval 

Order NO : 6449327861 
Order Date : Oct 28, 2019 
Tracking ID: 45046474373 
Order Total Price : SAR175.25 

Issue Description : Customer did not receive her order and As per Aramex order has been delivered on 2nd of Nov, We asked Aramex for POD they sent us Email (Check the attachment) showing the order has been collected by someone named :Naser alaleinzie, 
The customer now is saying how come you give the order to somebody without making sure it is the right person, and she is asking for refund. 

We have escalated the issue to Aramex many times we didn't get any response. 

Customer's history : It is the only order for the customer is having with us. 

Assistance Required : Kindly provide us approval so we can refund the customer. 

Regards 
Shakeeb