Subject: Fwd: Wrong Order Received
From: Inayat Ali <[email-masked]>
To: Piyush Mani <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 15 Jan 2020 00:01:54 -0700 (MST)

+ Piyush 

From: "deepak damodaran" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ali inayat" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 04:16:31 
Subject: RE: Wrong Order Received 

Hi Jessie, 

Below order we have processed the return. 

Thanks & Regards, 

Deepak Damodaran 

Mob- No +971524307577 

Tel No: 048164037 

From: Jessie Caparas <[email-masked]> 
Sent: Monday, January 13, 2020 12:42 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Wrong Order Received 
Importance: High 

[ mailto:[email-masked] | @Con Loc ] [ mailto:[email-masked] | 
@Dipesh Regmi ] [ mailto:[email-masked] | 
@Deepak Damodaran ] 

Please check the below swapped case. We need an urgent update on this. 

We need to know where order ID 9765155722 is. 

[ mailto:[email-masked] | @Apoorv Joshi ] as for the wrong order received by customer (with order ID 9765155722) – manually create a waybill to return it to us and inform Conloc for the manual tracking ID. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 5:21 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Wrong Order Received 

External email sender, please take precaution. 

Hi Team, 

With reference to the ticket ID: 372997 

Customer has reported receiving someone else's order along with her own order. Customer's order number is 9765155722 which is showing delivered. The wrong order that she has received is 9765153884, please find attached the image shared by the customer for the same. Case has been escalated to WH multiple times however, no response on the same. 

Kindly look into this and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Piyush Mani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 11, 2020 3:50:04 PM 
Subject: Need Guidance 

Hi Team, 

With reference to case number: 372997 

Order number: 9765153884 

Customer had received wrong order which is belongs to another customer ( [ mailto:[email-masked] | [email-masked] ] ). 

Kindly let me know what should I do in this case. 

Regards, 

Piyush 

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