Subject: RE: late delivery
From: Sumon Satish <[email-masked]>
To: Inayat Ali <[email-masked]>, Max Najran <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Vinod Sharma <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Raghu Pillai <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 15 Jan 2020 02:36:46 +0000

Dear Team,

Below said order Riyadh territory order.

Riyadh team, please check and update.

Thanks & Regards
Sumon Satish
Mobile: +966 549883395,Extn: 2054
Email: [email-masked]<mailto:[email-masked]>
Warehouse Al Khumrah 21436 I PO Box 23679 | Jeddah  l Saudi Arabia
<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>
From: Inayat Ali <[email-masked]>
Sent: Tuesday, January 14, 2020 2:40 PM
To: Max Najran <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Asjad Hussain <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: late delivery

External email sender, please take precaution.
Hi Team

Please assist with the order (6458105918) status. The order was placed on 24 Dec and it's pending for a while.

Thanks in anticipation.

Regards
Inayat Ali

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 08:22:01
Subject: late delivery

Late delivery.

Problem Statement: Late Shipping

Order Date : Dec 24, 2019

Order ID: 6458105918
Tracking ID: 645810591822999991
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Dec 24 and till now he has not received the order. As per the hybris the order status is ready to be shipped.

Customer is chasing us for his order so we request you to expedite the delivery date.

we have escalated the case to the jeddah team but they informed us that the order is for Riyadh territory when we escalated to Riyadh team they said that we have handed over the order to jeddah team, the case is pending for long and customer is chasing us constantly.

kindly look into the case.

Regards,
Asjad

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