Subject: RE: Refund for order 6449604103
From: Jessie Caparas <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Hamza Hafeez <[email-masked]>, Jijo Mathew <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: ccbackoffice <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 14 Jan 2020 13:20:23 +0000

FYI @Shakeeb Arsalan<mailto:[email-masked]> refer to this escalation

From: Ali Mkhaimer <[email-masked]>
Sent: Monday, January 13, 2020 11:12 AM
To: Hamza Hafeez <[email-masked]>; Jijo Mathew <[email-masked]>
Cc: ccbackoffice <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: Refund for order 6449604103
Importance: High

External email sender, please take precaution.
Dear All,

We need you support on the below in urgent matter please.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Ali Mkhaimer
Sent: Monday, December 23, 2019 6:22 PM
To: Ben Prasad; Jijo Mathew
Cc: ccbackoffice; Escalations Dxbteam
Subject: FW: Refund for order 6449604103
Importance: High

Dear All,

We have received a complaint from the below customer as she has two return request one from our company and another one from different company but  Aramex returned the other company goods to our warehouse and we can’t process the RMA because of wrong item received,

We need your support with the manual refund.

Refund amount : 212.4 SAR to bank account.

Concept :Shoemar and Splash.

Order number : 6449604103

Please find the attached for your reference.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]
[email-masked]<mailto:[email-masked]>
From: Jessie Caparas [mailto:[email-masked]]
Sent: Monday, December 23, 2019 7:11 AM
To: Ali Mkhaimer; Escalations Dxbteam
Cc: ccbackoffice
Subject: RE: Refund for order 6449604103
Importance: High

Hi Ali,

Please get approval from both concept heads explaining the whole case history with the escalation made and refund value.

From: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 21, 2019 6:57 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: Refund for order 6449604103
Importance: High

External email sender, please take precaution.
Dear Team,

We have received a complaint from the below customer as she has two return request one from our company and another one from different company but  Aramex returned the other company goods to our warehouse and we can’t process the RMA because of wrong item received,

We need your support with the manual refund.

Refund amount : 212.4 SAR to bank account.

Concept :centrepoint

Order number : 6449604103

Please find the attached for your reference.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 79 175 7169
E: mailto:[email-masked]
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

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