Subject: Re: late delivery
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>, Urvika Chaudhary <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 14 Jan 2020 04:39:43 -0700 (MST)

Hi Team 

Please assist with the order (6458105918) status. The order was placed on 24 Dec and it's pending for a while. 

Thanks in anticipation. 

Regards 
Inayat Ali 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 08:22:01 
Subject: late delivery 

Late delivery. 

Problem Statement: Late Shipping 

Order Date : Dec 24, 2019 

Order ID: 6458105918 
Tracking ID: 645810591822999991 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 24 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his order so we request you to expedite the delivery date. 

we have escalated the case to the jeddah team but they informed us that the order is for Riyadh territory when we escalated to Riyadh team they said that we have handed over the order to jeddah team, the case is pending for long and customer is chasing us constantly. 

kindly look into the case. 

Regards, 
Asjad