Subject: Re: payment transaction issue 8366720554
From: Inayat Ali <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Tue, 14 Jan 2020 04:07:29 -0700 (MST)

Hi Team 

Please advise on a transaction which was made by the customer via KNET. 

The order (8366720554) status reflects "ON VALIDATION CANCELLED", however, he is persistent that the amount has been deducted. We were advised by JIRA team to seek clarification on this. 

We look forward to hear from you soon. 

Thanks 
Inayat Ali 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 13 January, 2020 19:12:39 
Subject: payment transaction issue 8366720554 

Ticket 394716 

Kindly escalated to finance team as Jira team requested 

Hi team 

The order ID 8366720554 , payment transaction shows communication problem, please process the refund 
Kindly check the attachment 
Thanks 

Ahmad