Subject: RE: MAX Gift Card ticket 246614
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Mohd Shajahan <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Gokul Venugopal <[email-masked]>, Rumaiz Buksh <[email-masked]>
Date: Tue, 14 Jan 2020 04:17:24 +0000

Dear @Mohd Shajahan<mailto:[email-masked]>

As per Ogloba team, they instruct us to follow steps in link blow to avoid transaction.
https://docs.google.com/document/d/11gWk-OMEnTaYI19eDH6VQe56MMJLlWAJ90KOLtA3R4U/edit

Mahmoud

From: Mohd Shajahan <[email-masked]>
Sent: Monday, January 13, 2020 11:42 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Gokul Venugopal <[email-masked]>; Rumaiz Buksh <[email-masked]>
Subject: RE: MAX Gift Card ticket 246614

Dear Mahmoud,

Below is the report from Ogloba for the given card number (Book Date is blank & Status is redeem)..

If, this problematic card is not redeem in Max / LMG E-Com Site..  then, Someone from Ogloba Technical team can help on this issue to update the balance.

Before approaching Ogloba team, Can you please check on the below said transaction details from Webteam to know the exact issue.

Terminal ID
HYBRIS_07_01
Reference No.
1619475984
Transaction No.
6450603390
POS Terminal No.

Line Count

Transaction Time
11/9/2019 12:50
Book Date

Store ID
MAX_KSA_HYBRIS
Cashier ID
central
Card No.
9999999000818564
Item Code
159597373
Handling Fee
0
Transaction Type
REDEMPTION
Transaction Type (reload)

Discount Amount
0
Discount Tax Amount
0
Reload Seq No.
907574
Currency
SAR
Balance Before
50
Transaction Amount
-50
Balance After
0
Tax Amount
0
Point Balance
0
Status
Confirmed
Status After Reconciliation

Is Reconciliation?
No
Reconciliation Time

Reconciliation Result

Reconciliation Failed Reason

New Transaction No.

New Cashier ID

New Terminal ID

Reconciliation Memo

Tax Rate
0

Regards,
Mohamed Shajahan,
Business Analyst,
MAX, KSA.
Mob: +966 54 913 6358  Tel: +966 11 207 8292 (Ext: 3527)
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

FASHION FOR REAL PEOPLE

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 7:54 AM
To: Mohd Shajahan <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Gokul Venugopal <[email-masked]<mailto:[email-masked]>>; Rumaiz Buksh <[email-masked]<mailto:[email-masked]>>
Subject: RE: MAX Gift Card ticket 246614

HI @Mohd Shajahan<mailto:[email-masked]>

As per terms and conditions for blow gift card

IMPORTANT: This eGift Card is NOT VALID for online purchases at Max Fashions

Mahmoud

From: Mohd Shajahan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 5:54 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Gokul Venugopal <[email-masked]<mailto:[email-masked]>>; Rumaiz Buksh <[email-masked]<mailto:[email-masked]>>
Subject: RE: MAX Gift Card ticket 246614

Dear Mahmoud,

The card has been activated SAR 50 on 17-Oct-19 and Utilized in E-Com on 09-Nov-19.   Now, the card balance is Zero.

Regards,
Mohamed Shajahan,
Business Analyst,
MAX, KSA.
Mob: +966 54 913 6358  Tel: +966 11 207 8292 (Ext: 3527)
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

FASHION FOR REAL PEOPLE

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 4:31 PM
To: Mohd Shajahan <[email-masked]<mailto:[email-masked]>>; Rumaiz Buksh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Gokul Venugopal <[email-masked]<mailto:[email-masked]>>
Subject: RE: MAX Gift Card ticket 246614

Dears @Rumaiz Buksh<mailto:[email-masked]> @Mohd Shajahan<mailto:[email-masked]>

Please reminder

Mahmoud
From: Mahmoud Emadeldin Mahmoud Elsayed
Sent: Sunday, January 12, 2020 8:46 AM
To: Gokul Venugopal <[email-masked]<mailto:[email-masked]>>; Mohd Shajahan <[email-masked]<mailto:[email-masked]>>; Rumaiz Buksh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: MAX Gift Card ticket 246614

Thanks @Gokul Venugopal<mailto:[email-masked]>

HI @Mohd Shajahan<mailto:[email-masked]> @Rumaiz Buksh<mailto:[email-masked]>

Please assist

Mahmoud

From: Gokul Venugopal <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 8:44 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Mohd Shajahan <[email-masked]<mailto:[email-masked]>>; Rumaiz Buksh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: MAX Gift Card ticket 246614

Hi Mahmoud

Anything for KSA kindly mark @Mohd Shajahan<mailto:[email-masked]> & @Rumaiz Buksh<mailto:[email-masked]>

Regards
Gokul Venugopal

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 8:41 AM
To: Gokul Venugopal <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: MAX Gift Card ticket 246614

Hi @Gokul Venugopal<mailto:[email-masked]>

Please assist, customer assume below cars already used and he complaining he didn't redeem it yet

Mahmoud
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