Subject: late delivery
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Mon, 13 Jan 2020 19:52:01 -0700 (MST)

Late delivery. 

Problem Statement: Late Shipping 

Order Date : Dec 24, 2019 

Order ID: 6458105918 
Tracking ID: 645810591822999991 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Dec 24 and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his order so we request you to expedite the delivery date. 

we have escalated the case to the jeddah team but they informed us that the order is for Riyadh territory when we escalated to Riyadh team they said that we have handed over the order to jeddah team, the case is pending for long and customer is chasing us constantly. 

kindly look into the case. 

Regards, 
Asjad