Subject: NDR Issue - 6456566967
From: Apoorv Joshi <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>
Date: Mon, 13 Jan 2020 19:08:15 -0700 (MST)

Hi team, 

With reference to the order number: 6456566967 

Order is showing returned to shipper/RTO Delivered under tracking 45408457032 and FP12130100059. We have already received this at the WH however, the status is still showing shipped. Kindly mark this order as NDr and process a refund for this order. 

Case is pending since long and we are not receiving any replies. Please look into this on priority and help us close this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 13, 2020 10:03:27 AM 
Subject: late refund /// 6456566967 

Hi Team, 

Ticket number: 392431 
Problem Statement: Refund not process 
Order Date : Dec 12, 2019 
Order ID: 6456566967 
Tracking id: 45056637975, 45408457032 and FP12130100059 
Assistance Required: Need Urgent Refund for the undelivered order. 

Issue Description: Customer placed order on 12 Dec and the order is returned back to warehouse on 4 Jan, 2020. As per the hybris the order status is shipped. 

We have already escalated this case on 11 Jan, 2020 to concern team but did not get any response. 

Kindly check and update as customer is waiting for the refund so that he can place a new order again. 
​ 
​Thank you for your help! 

Regards, 
Shivani